Aeroplan (Canada) Сustomer Service

Aeroplan Phone Numbers

  • 1-800-361-5373 (Canada, United States)
  • 1-800-957-7439 (Hearing impaired)
  • 1-866-689-8080 (Website support)

Hours of operation:

7:00 a.m. to midnight ET

Website:

Click here

Additional Contacts:

  • United Kingdom: 0871 220 7777 (9:00 a.m. to 5:00 p.m. Mon-Fri)
  • France: 0825 882 883 (9:30 a.m. to 6:00 p.m. Mon-Fri)
  • Germany: 069 27 11 51 51 (9:00 a.m. to 6:00 p.m. Mon-Fri)
  • Mexico: 52 55 9138 0280 (open 24 hours 7 days/week)
  • Japan: 0570-014787/81-43359300 (9:00 a.m. to 5:00 p.m. Mon-Fri)
  • Hong Kong: 852.2867.8111 (9:00 a.m. to 5:30 p.m. Mon-Fri)

Mailing Addresses:

(Missing credit requests)
Aeroplan Centre
P.O. Box 7737
STN Terminal
Vancouver, BC
V6B 5W9
Canada

(Address changes)

Aeroplan Centre Address Update
P.O. Box 21,000
Pointe-Claire/Dorval Station
Dorval, QC H4Y 1J5
Canada

(Refunds of unused, unexpired Aeroplan Flight Reward tickets)

Aeroplan Reward Department
P.O. Box 16,000
Pointe-Claire/Dorval Station
Dorval, QC H4Y 1H6
Canada