Air NZ Сustomer Service

Phone number:

+64 (0)9 366 2929

Hours of operation:

9am – 5pm (NZ time), Monday to Friday

Website:

Click here

Additional Contant Information (For U.S. citizens)

  • Sales, Reservations & Enquiries: 1-800-262-1234
  • Online Booking Help: 1-800-262-1234
  • Baggage Services: 1-866-767-2247 (press 7)
  • Airpoints Enquiries: 1-800-262-1234
  • Los Angeles Area Passenger Reservations and Support: 310-615-1111
  • Travel Agents only Sales and Support: 1-800-262-2468

Customer Support

Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9am – 5pm (NZ time), Monday to Friday

Postal Address:

Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand

Business Direct

Toll Free (from within USA): 1-800-242-3038

Cargo

Los Angeles
Air New Zealand Cargo Customer Service & Operations
5625 W Imperial Hwy,
Los Angeles, CA 90045
Phone Export Customer Service (310) 6469891
Phone Import Customer Service (310) 6463067
Fax (310) 5688620

San Francisco
Pacific Cargo Management
Phone: 1(800) 419-6569
Fax: 1 (650) 589-4566

New York
Air New Zealand Cargo
Building 77, JFK International Airport
Jamaica, New York 11430
Phone: (718) 244-1333 or (0800) 400-0153
Fax: (718) 244-1334

Chicago
Air New Zealand Cargo Sales & Customer Service
11409 Irving Park Road
Franklin Park
IL 60131
Phone: (773) 686-9837 or (800) 424-1066
Fax: (773) 686-9865

Atlanta
Air New Zealand Cargo Sales & Customer Services
4500 ASR Rd
Cargo Bidg. B, Suite 217
PO Box 20669
Atlanta, GA 30320
Phone: (404) 305-0506 or (0800) 926-6857
Fax: (404) 305-0906