Japan Airlines Сustomer Service

Phone numbers:

1-800-525-3663
1-800-JAL-FONE
+1-310-643-1596 (Outside the US/Canada)

Hours of Operation:

Reservations & Information
Daily 05:00-18:00 (Pacific Time)
JAL Mileage Bank Center
Mon.-Fri. 06:00-18:00 (Pacific Time)
Sat. Sun. Holidays 07:00-15:00 (Pacific Time)

Inquiries Regarding Bookings Made Online at www.ar.jal.com
Phone:
1-877-875-2526
1-877-US-JAL-COM
+1-850-981-4126 (Outside the US/Canada)

JAL Mileage Bank 24-Hour Automated Telephone Service
Phone:
1-800-525-3663
1-800-JAL-FONE

Pre-recorded Arrival & Departure Information (Intl. Flights)
Phone:
1-800-525-2355
1-800-JAL-BELL

Website Problems and Technical Support
Phone:
1-877-875-2526
1-877-US-JAL-COM

Hours of Operation:
24 hours a day, 7 days a week

Offices

Below you can find a list of Japan Airlines offices in the United States, Canada and other countries. It includes the city, address and working hours.

UNITED STATES

BOSTON
Boston Logan International Airport. 500 Terminal E, East Boston, MA 02128
10:20-12:35 ex.Sa.Su.Hol.

CHICAGO
Terminal 5, Chicago O’Hare International Airport, Chicago, Illinois 60666 U.S.A.
7:00-15:00 ex.Sa.Su.Hol.

LOS ANGELES
Tom Bradley Int’l Terminal, Los Angeles Int’l Airport, 380 World Way, Los Angeles, CA 90045, U.S.A..
10:00-14:00 ex.Sa.Su.Hol.

NEW YORK
Terminal 1, JFK International Airport, Jamaica, New York 11430 U.S.A.
9:00-12:00 ex.Sa.Su.Hol.

SAN FRANCISCO
San Francisco International Terminal , San Francisco International Airport, San Francisco, California 94128-0025 U.S.A.
16:25-18:40 ex.Sa.Su.Hol.

HONOLULU
Honolulu International Airport, 300 Rodgers Blvd.#21, Honolulu, Hawaii 96819 U.S.A.
7:00-12:30 ex.Sa.Su.Hol.

CANADA

VANCOUVER
Vancouver International Airport, Room C3152.0B, Richmond, B.C. V7B 1X8 CANADA
Mail: PO BOX 44631, RPO YVR TERMINAL, RICHMOND, B.C. V7B 1W2 CANADA
8:30-15:30 ex.Sa.Su.Hol.

ARGENTINA

BUENOS AIRES
54-11-5984-3944 (Reservations & Information)
* Please see “BRAZIL” about Office Hours. (Toll Free calls will be transferred to Brazil)

54-11-5984-3933 (JAL Mileage Bank)
* Please see “U.S.A” about Office Hours. (Toll Free calls will be transferred to U.S.A)

BRAZIL

Avenida Paulista, 326 5є, Andar – Loja 58 – Sao Paulo – SP, 01310-000, Brazil
9:00-12:00 13:00-18:00 / ex Sa.Su.Hol
<55> (011)3145-2500 (Reservations & Information) (Portuguese language)
<55> (011)3145-2510 (JAL Mileage Bank)* (Portuguese language)

* For JAL Mileage Bank related inquiries (Japanese, English language)
0800-891-6641 (Toll Free)
0800-892-2203 (Toll Free for Cell phone)

MEXICO

MEXICO CITY
Insurgentes Sur 1548 Piso 4 , Mexico D.F. , C.P.03940, MEXICO
01-800-681-9230 (Reservations / JAL Mileage Bank) (Japanese, English Language)
*Please see “U.S.A” about Office Hours. (Toll Free calls will be transferred to U.S.A.)
<52>(55)52420150 , (55)52420151 , (55)52420152 (Spanish Language) 9:00-18:30

PARAGUAY

ASUNCION
25 de Mayo No. 1767, Casi Mayor Fleitas, Asuncion, CP 1531, PARAGUAY
<595> (021)201244

PERU

LIMA
AV. AVIACION #2700 SAN BORJA LIMA-741 PERU
<51> (1)2259515