JCPenney Сustomer Service

Phone:

1-800-322-1189

Hours:

24 hours a day, 7 days a week

Email:

Click here to visit online email form

Additional Phone Numbers

Place an order:

  • United States and Canada: 1.800.322.1189
  • Hearing impaired/TDD telephone: 1.800.527.7889
  • Spanish operator/en Espanol: 1.800.336.7337
  • Mexico en Espanol: 95.800.336.7337
  • Mexico in English: 95.800.222.6161
  • APO/FPO/DPO: 614.759.7357

Pay your bill online

  • United States: 1.800.527.4403
  • Mexico: 001.800.527.4403
  • Puerto Rico and US Virgin Islands: 1.800.981.8400

Other products and services

  • Gift Registry : 1.800.JCP.GIFT / (1.800.527.4438)
  • Warranty information on merchandise: 1.800.933.7115
  • Dinnerware . warranty, replacement, open.stock dinnerware: 1.800.322.1189
  • Furniture inquiries: 1.800.442.7902
  • jcp credit card general inquiries: 1.800.542.0800

Store Locator:

http://www.jcrew.com/help/store_locator.jsp