JetStar Сustomer Service

Phone:

1866 397 8170
1 866 562 4240 (Baggage Services)

Hours of operation:

24 hours, Monday to Sunday

Website:

Click here

Additional Phone Numbers

AUSTRALIA: 131 538 (+61 3 9347 0091)
NEW ZEALAND: 0800 800 995 (+61 3 9347 0091)
CAMBODIA
Phnom Penh: 855 23 220-909
Siem Reap (Anqkor Wat): 855 63 964-388
CHINA: 4001 201 260 (+61 3 9347 0091)
FIJI: 800 2171 (+61 3 9347 0091)
HONGKONG: 800 962 808 (+61 3 9347 0091)
INDONESIA: 001 803 852 9779 (+61 3 9347 0091)
JAPAN: 0570-550-538
MALAYSIA: 1800 81 3090 (+61 3 9347 0091)
MYANMAR: +95 9 42111 6662 (+95 9 42111 6663)
PHILIPPINES: 1800 1611 0280 (+61 3 9347 0091)
SINGAPORE: 800 852 9507 (+61 3 9347 0091)
THAILAND: 001 800 61 1 2957 (+61 3 9347 0091)
TAIWAN: 00801 852 015 (+61 3 9347 0091)
VIETNAM
Ho Chi Minh City or Hanoi: +84 8 62999399 (+61 3 9347 0091)
Danang: 84 511 3583 583 (+61 3 9347 0091)
OTHER COUNTRIES: +613 9347 0091

Baggage Services

Please contact Baggage Services on the relevant number below

Australia: 1800 687 374
China: 4001 201 451
Ho Chi Minh City: (08) 844 6725 (local number)
Indonesia: 001 803 852 9778 / 001 803 61 332
New Zealand: 0800 700 730
Singapore: 800 852 3632
Taiwan: 00801 856 694
Thailand: 001800 611 2961 (calling from Thailand only)
USA ( including Hawaii): 1 866 562 4240

JetStar MasterCard & JetStar Platinum MasterCard

For 24 hour customer service please contact Card Services on the relevant number below:

Australia: 1300 150 100
Overseas: (+61) 2 8232 4677

For Qantas Frequent Flyer Information please call the relevant number below:

Australia: 13 11 31
Overseas: (+61) 3 9658 5302
Website: Qantas.com/frequentflyer

If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:

Australia: 1300 150 100
Overseas: (+61) 2 8232 4677

JetStar Travel Card

For all Jetstar Travel Card enquiries please contact us on the relevant number below (24 hours a day, 7 days a week):

Australia: 1300 013 800
Overseas: (+61) 2 8209 4190

If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:

Australia: 1300 013 800
Overseas: (+61) 2 8209 4190