PG&E Сustomer Service

Phone:

  • Customer Service: 1-800-743-5000
  • Electric Outage Information: 1-800-743-5002
  • Natural Gas System Information: 1-888-743-7431
  • Locate a Neighborhood Payment Center: 1-888-743-0011

Hours of operation:

Residential Customer Service Center 24-hours/7-days a week
Building and Renovation Service Center 7 a.m.-7:30 p.m. M-F; 8 a.m.-4:30 p.m. Sat; Closed Sun

Email:

http://www.pge.com/myhome/customerservice/contact/

Additional Phone Numbers

  • Residential Customer Service Center 1-800-PGE-5000 or 1-800-743-5000
  • Building and Renovation Service Center 1-877-PGE-SRVC or 1-877-743-7782
  • Solar Customer Service Center 1-877-743-4112
  • Power Outage Information 1-800-743-5002
  • Report a Hazardous Situation 911 or 1-800-743-5000
  • Spanish 1-800- 660-6789
  • Chinese 1-800-893-9555
  • Vietnamese 1-800-298-8438
  • TDD/TTY (Speech/Hearing-Impaired) 1-800-652-4712
  • Charitable Contributions 415-973-4951
  • Diablo Canyon Power Plant 1-805-546-5292
  • Shareholder Information 1-888-469-4689
  • Smarter Energy Line 1-800-933-9555
  • Supplier Diversity 415-973-8800
  • Underground Service Alerts 811
  • Wake-Up Call for Customers with Outages 1-800-743-5002