Volkswagen Сustomer Service



Hours of operation:

8 a.m. to 6 p.m. local time in the contiguous United States


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Online chat:

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Additional Phone Numbers

VW Information Center:
Call 1-800-DRIVE-VW
8 a.m. to 9 p.m. EST
Click Here to Contact VW Information Center Online

24-Hour Roadside Assistance:
Call 1-800-411-6688
24 hours a day, 7 days a week
Trip interruption receipts should be mailed to:
VW 24-Hour Roadside Assistance PO Box 3094
Arlington Heights, IL 60006-3094

Volkswagen Credit:
Call 1-800-428-4034
8 a.m. to 10 p.m. EST
Monday – Friday

Volkswagen Credit
PO Box 3
Hillsboro, OR 97123-0003

If you need to send in a payment:

Volkswagen Credit
PO Box 5215
Carol Stream, IL 60197-5215

If you have a question about lease-end services (within 90 days of maturity):

Call 1-800-521-0171
9 a.m. to 8 p.m. EST
Monday – Friday

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